◆ Pricing ◆
No per-ticket fees.
No conversation caps.
No bill shock.
Flat service fee for the done-for-you system. Then only for the AI tokens your conversations actually use. Black Friday is not your most expensive support month.
Starter
For growing stores ready to get their first hours back.
Custom
quoted per store, per volume
✓Unlimited conversations, pay only for tokens used
✓FAQ + order tracking automation
✓1 channel (website chat or WhatsApp)
✓Voice note + image analysis included
✓Done-for-you setup & training
✓Email support
Growth
MOST PICKED
For stores that need full multi-channel coverage.
Custom
quoted per store, per volume
✓Unlimited conversations, no caps, no overages
✓All 4 channels (web, WhatsApp, Instagram, Messenger)
✓In-chat checkout across all channels
✓Product recommendations & upsell flows
✓Priority support & monthly optimisation calls
✓All Starter features
Enterprise
High-volume stores with advanced requirements.
Custom
quoted per store, per volume
✓Flat token pricing at scale
✓Custom integrations & advanced workflows
✓Dedicated account manager
✓SLA guarantee
✓White-label option
✓All Growth features
◆ The Math, Plainly
For a store doing about 1,000 support interactions/month.
Three real vendors. One honest comparison. Figures from public pricing pages, 2026.
Gorgias
Zendesk
Support Fabric
Monthly cost
$570 to $660
$110 to $400 / agent
Fraction of both
Per-ticket billing
Yes, + $0.90 AI fee
Tier-gated
No, tokens only
Black Friday overage
Hundreds unbudgeted
Upgrade or overage
$0
Setup time
Days to weeks
Weeks
45-min call
Ongoing maintenance
You
You
Us
Native Shopify/Woo
Yes, pricey at scale
3rd-party connectors
Yes, exclusively
◆ Billing, answered
The questions we get on every demo call.
Token use scales with volume and channel mix. A quote that assumes the average store punishes the small ones and gives a free ride to the big ones. We’d rather price it honestly.