◆ How it works ◆

Text. Voice. Photos. Checkout. All handled.

Your AI doesn't just answer typed questions. It listens to voice notes, analyses images, completes sales, all inside the apps your customers already use.

◆ Order tracking

Customers ask. They get a live status.

Support Fabric plugs straight into Shopify or WooCommerce. Tracking numbers, shipping windows, delivery dates, all answered without you ever seeing the message.

Hey, where is my order? I ordered 3 days ago.

Hi Aisha! Your order #8841 shipped this morning via DHL. Tracking link: [link]. Due Thursday. Sorry for the brief delay.

◆ Voice notes

Customer sends a voice note. The AI listens.

No transcription step. Your AI understands spoken messages directly across WhatsApp, Instagram DMs, and Messenger, the way customers actually communicate.

🎤 VOICE · 0:24

“Hi, I just got my order and one of the jars is cracked, the lid is completely broken. I don’t want a replacement, just a refund for that item.”

So sorry! I’ve started a refund for the damaged jar, back on your card within 3 to 5 business days. No need to return the item.

◆ Image analysis

Photo of the wrong item? Your AI sees it.

Customers send photos all the time. Your AI analyses them, confirms the issue, and starts the right resolution, replacement order, return label, or escalation.

📷 PHOTO

That’s not what I ordered. I ordered the navy one.

I can see from your photo that you received the red version. Our mistake, I’ve raised a replacement for the navy and emailed you a prepaid return label.

◆ In-chat checkout

A cart, one tap to pay, without leaving the DM.

Customer browses via Instagram DM, picks a product, and checks out without opening a browser tab. Your AI builds the cart, applies discounts, and sends a secure payment link.

Do you have the linen set in white? I want to order it right now.

Yes, White Linen Set (Queen) in stock. Cart: $89. Say “yes” and I’ll send a secure checkout link, no browser needed.

yes

🔗 CHECKOUT LINK

Pay in 2 taps → sf.co/pay/9k2x

◆ Policy-aware returns

Returns handled by your rules. Edge cases flagged to you.

Your return policy is built into the AI. It follows your rules, processes requests, and only flags the edge cases that genuinely need you.

Can I return this? It’s been 45 days.

Our policy is 30 days for a full refund. You’re outside that window, but I can offer store credit for 80% of the purchase price. Works?

◆ Automatic, across every channel ◆

Every conversation above happens automatically. No human. No delay. No ticket opened.

See how it works on your store →See pricing